Hillingdon Home Care Ltd — Protecting your personal data and respecting your privacy.
Last updated: August 2026
Hillingdon Home Care Ltd (we, us or our) is committed to protecting personal data and respecting privacy. This Privacy Policy explains how we collect, use, store and share personal data when you visit www.hillingdonhomecare.co.uk (the Website), contact us, make an enquiry or use our services.
For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Hillingdon Home Care Ltd is the data controller for the personal data described in this policy, unless we tell you otherwise.
This policy is intended to be clear and accessible. It applies to Website visitors, people who make enquiries, clients and prospective clients, family members, representatives and other people who contact us. It should be read alongside any care agreement, client privacy information or other privacy notice that we provide in connection with care services. Where we process care records, more detailed information may be provided in the relevant client documentation.
Data controller: Hillingdon Home Care Ltd
Address: Office G36, Charter Building, Charter Place, Uxbridge, UB8 1JG
Telephone: 0204 569 0270
Email: rm@hillingdonhomecare.co.uk
Website: www.hillingdonhomecare.co.uk
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how we use your information, please contact us using the details above.
The personal data we collect depends on how you interact with us. It may include:
Please do not include detailed medical, clinical or other highly sensitive information in a general Website contact form unless we have asked you to do so and it is necessary. If you send us health information or other special category personal data, we will only use it where we have a valid legal basis and condition for doing so.
When you use the Website, we or our service providers may collect technical and usage information, such as your IP address, device and browser type, operating system, pages viewed, date and time of visits, referring page and general interactions with the Website. We collect this information through server logs, cookies and similar technologies, including analytics tools where you consent to them.
Care provision may involve health information and other special category personal data. We process this information only where necessary and permitted by law, for example to provide health or social care, to meet legal or regulatory duties, to protect vital interests where applicable, or with explicit consent where that is the appropriate basis.
Care records are managed under our separate client agreement and care documentation. This Website Privacy Policy does not replace the privacy information provided to clients as part of their care arrangements.
We collect personal data directly from you when you:
We may also receive information from a person authorised to act for you, such as a family member, attorney, advocate, healthcare professional, local authority or referral partner, where they are entitled to share it with us. We may collect limited technical information automatically through cookies and similar technologies when you use the Website.
We must have a lawful basis under the UK GDPR to use personal data. Depending on the circumstances, we use personal data for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries, discussing our services, arranging assessments and managing prospective client relationships | Our legitimate interests in operating and developing our care services and responding appropriately to requests, balanced against your rights and interests; and, where relevant, taking steps at your request before entering into a contract |
| Providing agreed care services, managing the care relationship and communicating about care | Performance of a contract with you or taking steps at your request before entering into one; and our legitimate interests in operating our services safely and effectively |
| Creating, maintaining or disclosing care records where required | Compliance with a legal obligation, and where applicable performance of a task in the public interest or in the exercise of official authority; health and social care conditions under data protection law may also apply to special category data |
| Meeting CQC, safeguarding, insurance, tax, accounting, legal, regulatory and record-keeping requirements | Compliance with a legal obligation and our legitimate interests in protecting our business, clients, staff and legal rights |
| Improving the Website, understanding its use and maintaining its security | Our legitimate interests in operating a secure, effective and user-friendly Website; non-essential analytics cookies are used only with your consent where required |
| Sending marketing or promotional communications | Your consent. You may withdraw consent at any time |
Where we rely on legitimate interests, we consider and balance those interests against the rights and freedoms of the people whose data we process. You can ask us for further information about this assessment.
Where special category personal data, such as health information, is needed for care, we will also identify an appropriate additional condition under data protection law. This will normally be that processing is necessary for health or social care, for management of health or social care systems or services, or to meet a legal obligation; explicit consent may be used where appropriate.
You do not have to provide personal data to make a general visit to the Website. However, if you do not provide information that we need to respond to an enquiry, arrange an assessment, provide care or meet legal requirements, we may be unable to do so.
We may use your personal data to:
We will not use your personal data for purposes that are incompatible with the purposes explained in this policy unless we are required or permitted to do so by law, or we have another lawful basis and tell you where required.
We do not sell personal data to third parties. We only share personal data where necessary, appropriate and lawful. Depending on the circumstances, recipients may include:
We require service providers that process personal data for us to keep it secure and to use it only in accordance with our instructions and applicable law.
Some service providers, including providers of analytics, cloud, communications or contact-form services, may process personal data outside the United Kingdom. Where this happens, we will take steps required by data protection law to protect the information. This may include using a UK adequacy regulation, the UK International Data Transfer Agreement or Addendum, or another lawful transfer mechanism with appropriate safeguards.
You may contact us using the details above if you would like further information about international transfers relevant to your personal data.
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, safeguarding, accounting and reporting requirements.
At the end of the relevant retention period, we will securely delete, anonymise or otherwise dispose of the information, unless we are required or permitted to keep it for longer.
Subject to the conditions and exemptions in data protection law, you have the right to:
To exercise a right, please contact us using the details in section 2. We may need to request information to verify your identity and protect your data. We normally respond within one month, although this may be extended or a request may be refused where the law permits. We will explain the reason if that happens.
If you want to stop receiving marketing, you can use the unsubscribe option in the message where available or contact us at rm@hillingdonhomecare.co.uk.
Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies to make the Website work, keep it secure, remember preferences and understand how visitors use it.
Some cookies are strictly necessary for the Website to operate, for example to support security, network management or form functionality. These cookies do not require consent where they are strictly necessary.
We may use Google Analytics to help us understand how the Website is used, such as which pages are visited and how visitors move around the Website. Google Analytics may collect online identifiers and technical or usage information. We will request your consent before setting non-essential analytics cookies. If you decline or withdraw consent, analytics cookies will not be set, though essential cookies may still be used.
When you first visit the Website, you can manage non-essential cookies through our cookie banner or settings tool. You can also block or delete cookies through your browser settings. Please note that blocking essential cookies may affect the Website's functionality. For more information about Google Analytics and its privacy practices, please see Google's privacy information and cookie information.
We may use carefully selected third-party services to operate the Website and our business. These may include:
These providers may collect or process personal data on our behalf or, in some cases, as independent controllers under their own privacy policies. We seek to use reputable providers and put appropriate arrangements in place where they act on our behalf. Third-party services may change from time to time; their own terms and privacy notices will apply to information they process as independent controllers.
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, misuse, alteration, unauthorised access, disclosure or destruction. These measures include access controls, confidentiality obligations, secure systems and procedures, staff awareness, and reviewing our security arrangements.
No method of transmission over the internet or method of electronic storage is completely secure. Please take care when sending information online and do not send unnecessary sensitive information through a general Website form or ordinary email.
We may update this Privacy Policy from time to time, for example to reflect changes in our services, systems, legal requirements or privacy practices. We will publish the updated policy on the Website and change the "Last updated" date. Please review this page periodically.
Please contact us first if you have any concern about how we use your personal data. We will do our best to resolve it.
You also have the right to complain to the UK Information Commissioner's Office (ICO), the UK regulator for data protection issues. You can find information about making a complaint at ico.org.uk.
For privacy questions, requests or complaints, please contact:
Hillingdon Home Care Ltd
Office G36, Charter Building, Charter Place, Uxbridge, UB8 1JG
Telephone: 0204 569 0270
Email: rm@hillingdonhomecare.co.uk
Website: www.hillingdonhomecare.co.uk